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Display your survey as a popup when visitors are about to leave your store. The Exit Intent Popup publishing option helps you collect feedback from visitors who are leaving your website by showing a survey at the right moment — before they close the page or navigate away. This option is ideal for:
  • Understanding why visitors leave your store
  • Collecting feedback from customers who did not complete a purchase
  • Running exit surveys without interrupting the browsing experience

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Set Up an Exit Intent Popup

Follow these steps to activate your exit intent survey:
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Step 1: Open your survey settings

Go to: Apricot Dashboard → Surveys → Select the survey you want to publish → Edit
All Surveys Page
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Step 2: Select Exit Intent Popup

From the survey editor, navigate to the Publish Channels section and select Exit Intent Popup. 
Exit Intent Popup
You will see the setup guide with the required steps to activate your exit intent popup.
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Step 3: Connect Apricot to your store

The first step is to enable the Apricot app block in your Shopify theme.
The Apricot app block must be enabled for Apricot surveys to work correctly. If it is not activated, your survey popup will not appear on your storefront.
Click on Open Theme Editor and you will be redirected to:Shopify Dashboard → Online Store → Customize → App EmbedsThe Shopify theme editor will automatically search for Apricot Customer Survey and enable the Apricot app embed. All you need to do is click Save to apply the changes.
Apricot Survey Block
Return to the Apricot Dashboard after saving. The connection step will now be marked as completed.
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Step 4: Activate the exit intent popup

After connecting Apricot to your store, continue with the next step:Enable Exit Intent Popup and click Save.
Exit Intent Popup Shopify
Your exit intent survey is now active and will appear when visitors are about to leave your store.