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Collect customer feedback immediately after checkout by displaying your survey directly on Shopify’s Thank You Page. The Thank You Page (Post-Purchase) publishing option displays your survey inline after a customer completes their purchase. There’s no popup and no redirect, so customers can share feedback as part of their post-purchase experience. This option is ideal for:
  • Collecting post-purchase feedback
  • Measuring customer satisfaction after an order
  • Asking customers about their shopping or checkout experience
  • Getting feedback while the purchase experience is still fresh
Due to Shopify’s Thank You Page limitations, some styling and layout customizations may not be available. Rich text formatting, including certain HTML tags, may be stripped, and custom CSS is not supported. As a result, your survey may appear slightly different from the preview.

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Set Up a Thank You Page Survey

Follow these steps to add your survey to Shopify’s Thank You Page:
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Step 1: Open your survey settings

Go to: Apricot Dashboard → Surveys → Select the survey you want to publish → Edit
All Surveys Page
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Step 2: Select Thank You Page

From the survey editor, navigate to the Publish Channels section and select Thank You Page (Post-Purchase).** **
Thank You Publish Type
You will see the setup guide with the required steps to add your survey to Shopify’s Thank You Page.
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Step 3: Add the Apricot block to your Thank You Page

Go to: Shopify Admin → Settings → Checkout → Configurations → Edit You can also click Open Checkout Settings button in the Apricot dashboard to go directly to your Shopify Checkout settings.Open the Thank You page editor and click Add block to add the Apricot block to your page.
Thank You Page Settings
Place the Apricot block where you want your survey to appear on the Thank You Page.
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Step 4: Make your survey live

After adding the Apricot block to your Thank You Page, return to the Apricot Dashboard.Enable Make Your Survey Live to activate the survey.
Make Your Survey Live
Your survey is now ready to collect post-purchase feedback from customers.